Refund Policy
This policy explains how cancellations and refunds work for bookings made with Global Travel Bangladesh. Because most services are supplied by airlines, hotels and other providers, their own fare rules always apply alongside this policy.
Air tickets
- Refunds follow the fare rules of the ticket purchased. Some fares are non-refundable; others allow a refund minus the airline’s cancellation penalty.
- Our service charge for processing the refund is deducted from the amount returned.
- Unused government taxes may be refundable even on non-refundable fares, as permitted by the airline.
- If an airline cancels or significantly reschedules a flight, we will help you rebook or claim a refund under the airline’s policy.
Hotels
Hotel cancellations follow the policy shown at the time of booking. Free-cancellation bookings are refunded in full if cancelled before the deadline; non-refundable rates are not refunded.
Tour and Hajj-Umrah packages
Package cancellations are subject to the cancellation schedule in your package agreement, as costs for flights, hotels and permits are often committed in advance.
Visa services
Embassy and visa centre fees, and our processing fees, are non-refundable once an application has been submitted, including where a visa is refused.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
How to request a refund
- Contact us with your booking reference via My Account > Support, live chat, phone or email.
- We confirm the refundable amount based on the supplier’s rules.
- Once the supplier releases the funds, we refund to the original payment method. This normally takes 7–30 working days depending on the airline or supplier.
Contact
Global Travel Bangladesh
Huda Apartment, House 59 (5th Floor), Block-C, Road 4, Banani, Dhaka
Phone: +880 1810-766664
Email: info@globaltravelsbd.com